Support
Refund Policy
Our approach to returns and refunds for products supplied by Northam Healthcare.
No online sales
This website is informational. We do not sell products or accept payments online, so no online refunds are processed through this website.
Trade returns
Returns from distributors, stockists and institutional partners are handled in line with the terms of the respective supply agreement.
Damaged or defective products
If you receive a product that is damaged, defective or incorrect, please contact us with the product name, batch number and invoice details so we can investigate and arrange a replacement or credit where appropriate.
Expired products
Expired stock is handled according to applicable regulations and the terms agreed with our trade partners.
Medicines safety
For patient safety, medicines that have left the supply chain and been dispensed cannot be returned for resale.